I think i probably can't get to sleep until i have 'nag' and 'shout out' what has happened just now. Where i encountered a VERY BAD experience at a shop in Marina Square - Volume, #03-225A.
Just 15 mins before our show starts, i walked into this shop (which previously we have bought some clothes before) as i wanted to see if i could get a T-shirt. So happened that Mr. G saw something he likes and wanted to give a try to the T-shirt. But this 'uncle' told him the T-shirts are not allowed to try but the size should be right. We thought since can't try, then it's ok and wanted to walk out. And this 'uncle' hold us back says "Can lah, can try... Try at the fitting room next door" - Apparently this 2 shops are under the same boss.
1st Thing Spotted: This person twisted his words... insisted cannot try but ended up say can.
So Mr. G went to try the T-shirt and asked the 'uncle' how much it cost. He said $16.90 and Mr. G thought... it's average though but can buy since it's quite cheap. Mr. G came back to the shop after trying and i manage to find something too. So at the cashier, i asked the (Sales Assistant) SA-1... "Oh, you're having promotion for T-shirts... but our 2 T-shirts can't enjoy this promo right? Cos his is 16.90 and mine is 15.90.. different price". The SA-1 nodded her head and said "ya, different price so cannot". So we proceed to payment and i walked aside while Mr. G draws out a 50 bucks to pay.
Then when Mr. G got back the change he noticed the price differ and asked "Ey, i thought my T-shirt is 16.90"? There, here it is where things start... SA-1 says "No.. i never said it was 16.90" and she went to dig out another piece with the price tag on - 26.90.
We were taken aback and wondered if BOTH of us heard wrongly or what. So the 'uncle' came in and SA-2 (another Sales Assistant standing at the cashier) says "They say you told them is 16.90".... and i HEARD him say.. "YA....."
At his moment, SA-1 brought the T-shirt with the 26.90 price tag and said "The price tag is 26.90". Then the 'uncle' said "YA, its 26.90 ah"
@#$^#$&^$%&%^ OMG.. i was SHOCKED!! He can twist his word in a second without a blink! So now they turned the table. 3 of them INSISTED they have NEVER mention 16.90 before. Our show is starting soon and we know this conversation is not going to end if both parties keep insisting on our points. So we left the shop feeling injustice.
I U-turn back to the shop as Mr. G went to buy drinks. Cos i have this really 'bad feeling' inside me.... like we got cheated and unable to voice out. Seriously, WTF is 10 bucks! A subway meal? or not even a taxi ride back home!
When i went back (probably is a 'bang head' thing to do)... both the SA where there and i told them we actually feel 'cheated' as we were positive about hearing the price at 16.90. So SA-2 started to insist upon the same point again... and said "NO, we are sure we never mentioned it and we WILL NEVER EVER SAID THAT TOO.. BECAUSE... we have worked here for 5 years already! And it would never be possible we will tell a wrong price to the customers!" - Oh man, are you telling me ALL OF YOU are so perfect that you won't make a single error (ever)????!!!
Fine, she continues, "Then why did you all pay if you think the price is not right?" - Hey! We did raise out the issue at the very moment we got back the change, but they were relectant to do anything except to claim none of them made any mistakes in telling us the price.
So she said, "Cannot refund but if you want, you can change other items." I told her it's not about the 10 bucks that matters but it is the way they do things!! How could they say A and it ended up become B??!! The 'uncle' came back and same thing.. the cycle starts again... the 3 of them just keep insisting that none of them ever said 16.90 - and of cos with a bad tone.
Well, seriously i could not do anything, can i?? And my show is starting. But i have really LEARNT A LESSON: Always believe your eyes rather than your ears. If unsure, before buying, look for price tags.
I really never thought i would meet such things in a reputable shopping mall. Of cos for us... we will never ever go back to the shop to purchase anything again.
Just 15 mins before our show starts, i walked into this shop (which previously we have bought some clothes before) as i wanted to see if i could get a T-shirt. So happened that Mr. G saw something he likes and wanted to give a try to the T-shirt. But this 'uncle' told him the T-shirts are not allowed to try but the size should be right. We thought since can't try, then it's ok and wanted to walk out. And this 'uncle' hold us back says "Can lah, can try... Try at the fitting room next door" - Apparently this 2 shops are under the same boss.
1st Thing Spotted: This person twisted his words... insisted cannot try but ended up say can.
So Mr. G went to try the T-shirt and asked the 'uncle' how much it cost. He said $16.90 and Mr. G thought... it's average though but can buy since it's quite cheap. Mr. G came back to the shop after trying and i manage to find something too. So at the cashier, i asked the (Sales Assistant) SA-1... "Oh, you're having promotion for T-shirts... but our 2 T-shirts can't enjoy this promo right? Cos his is 16.90 and mine is 15.90.. different price". The SA-1 nodded her head and said "ya, different price so cannot". So we proceed to payment and i walked aside while Mr. G draws out a 50 bucks to pay.
Then when Mr. G got back the change he noticed the price differ and asked "Ey, i thought my T-shirt is 16.90"? There, here it is where things start... SA-1 says "No.. i never said it was 16.90" and she went to dig out another piece with the price tag on - 26.90.
We were taken aback and wondered if BOTH of us heard wrongly or what. So the 'uncle' came in and SA-2 (another Sales Assistant standing at the cashier) says "They say you told them is 16.90".... and i HEARD him say.. "YA....."
At his moment, SA-1 brought the T-shirt with the 26.90 price tag and said "The price tag is 26.90". Then the 'uncle' said "YA, its 26.90 ah"
@#$^#$&^$%&%^ OMG.. i was SHOCKED!! He can twist his word in a second without a blink! So now they turned the table. 3 of them INSISTED they have NEVER mention 16.90 before. Our show is starting soon and we know this conversation is not going to end if both parties keep insisting on our points. So we left the shop feeling injustice.
I U-turn back to the shop as Mr. G went to buy drinks. Cos i have this really 'bad feeling' inside me.... like we got cheated and unable to voice out. Seriously, WTF is 10 bucks! A subway meal? or not even a taxi ride back home!
When i went back (probably is a 'bang head' thing to do)... both the SA where there and i told them we actually feel 'cheated' as we were positive about hearing the price at 16.90. So SA-2 started to insist upon the same point again... and said "NO, we are sure we never mentioned it and we WILL NEVER EVER SAID THAT TOO.. BECAUSE... we have worked here for 5 years already! And it would never be possible we will tell a wrong price to the customers!" - Oh man, are you telling me ALL OF YOU are so perfect that you won't make a single error (ever)????!!!
Fine, she continues, "Then why did you all pay if you think the price is not right?" - Hey! We did raise out the issue at the very moment we got back the change, but they were relectant to do anything except to claim none of them made any mistakes in telling us the price.
So she said, "Cannot refund but if you want, you can change other items." I told her it's not about the 10 bucks that matters but it is the way they do things!! How could they say A and it ended up become B??!! The 'uncle' came back and same thing.. the cycle starts again... the 3 of them just keep insisting that none of them ever said 16.90 - and of cos with a bad tone.
Well, seriously i could not do anything, can i?? And my show is starting. But i have really LEARNT A LESSON: Always believe your eyes rather than your ears. If unsure, before buying, look for price tags.
I really never thought i would meet such things in a reputable shopping mall. Of cos for us... we will never ever go back to the shop to purchase anything again.
Photo sent by Serene
